When communication is effective, it leaves all parties involved satisfied and feeling accomplished. This, in turn, opens up more communication channels for messages to appropriately be communicated through. According to a Forbes article by Dianne Schilling, there are 10 steps to effective listening, number five is, “Don’t interrupt and don’t impose your ‘solutions.’” This is especially important in maintaining effective communication skills because it places emphasis on the speaker and becomes the listener’s responsibility to establish and maintain an understanding of the delivered message. When listening, it is important to consider both these nonverbal and verbal cues as they lead to a true understanding of the message that is being delivered. In addition to these verbal indicators, there are also a number of nonverbal indicators, such as the body language previously discussed. There are key verbal elements that can alert us to an individual’s feelings, such as the cadence of their voice, the specific words that they use, and the tonal quality of their voice. Listening is an active process that involves analysis and processing. If we simply “hear” what individuals tell us, then we miss out on a vast array of messages directed at us. Displaying Effective Listening SkillsĬommunication goes beyond the messages we send – it also includes how we receive messages. Likewise, as an employer, it is essential to let applicants know that you are confident in the company and work you do. In the case of a potential job opportunity, displaying confidence can be the driving factor in whether an employee gets hired or not. Body language also works to display confidence and other desirable traits. When there is a lack of congruence between verbal and nonverbal messages, this acts as a mental red flag to anybody receiving the message, and causes them to be on guard. On the opposite end of the spectrum, there can also be a sense of mistrust developed when body language does not match up to what is being verbalized. When verbal language and body language are congruent, this works to enhance the overall quality of the message and allow it to resonate with the individual receiving the message. According to an article by Amy Lucas on, “We can reinforce, contradict, substitute, complement, or emphasize our verbal communication with non-verbal cues such as gestures, expressions and vocal inflection.” Nonverbal cues are so strong because they communicate to others on a subconscious level, causing individuals to regard nonverbal communication as “true” communication because it provides real cues and emotions. We are aware and in control of the words that we speak, but often the nonverbal cues we send may go unnoticed.
One of the most important factors in communicating with others is our nonverbal communication. These benefits can be essential tools in securing a job or building lasting relationships. In correctly making use of these elements, one can see an improvement in the quality of social interactions, as well as increased confidence in engaging with others in a social capacity.
There are several elements that are involved in creating and maintaining lasting and genuine relationships through communication, two of which are recognizing body language cues and using effective listening skills. What every interaction has in common is the need for clear and effective communication. There are several roles that each individual fills on a daily basis, depending on the context of an interaction. As humans, we are drawn to one another and communicate with each other in a variety of capacities.
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